Return Policy

Returns, Exchanges, Refunds

 

1. Easy Exchange (exchange one item for another)

Simply send the item you wish to exchange with instructions for the correct item and we’ll gladly send the new item to you. Please include name, shipping address, and phone number in the order. Send the item to be exchanges to:

Streamside Orvis

223 E. Front Street

Traverse Ctiy, Michigan 49684

 

2. Easy Return for Refund

Need to return an item for a refund? It’s easy, fast, and simple! You ship back your items and:

 

  1. Include the completed Order Summary (front page) that was included with your package, or a copy of your receipt we will gladly refund your item for the amount you paid the day it is received.

 

3. Oversized or Large Furniture Returns

Note: The following process is intended for large furniture and oversized items only. If you’re needing to return merchandise that is not furniture or not oversized merchandise, use our standard return procedure (above).

 

Orvis will accept large furniture/oversized returns for merchandise that is not damaged or defective and refund your money on any purchase that isn’t 100% satisfactory. If the returned merchandise is not damaged or defective, then all original shipping/handling charges and surcharges on your order are non-refundable. A refund will be given for the full price of the merchandise less any shipping/handling surcharges for the item being returned. To initiate an oversized item return, contact Streamside Orvis by calling 1-2331-933-9300.

 

4. Return Addresses

Return all items to:

Streamside Orvis

223 E. Front Street

Traverse Ctiy, Michigan 49684

 

5. Gift Card Returns

Gift Cards cannot be returned for cash.