Simply send the item you wish to exchange with instructions for the correct item and we’ll gladly send the new item to you. Please include name, shipping address, and phone number in the order. Send the item to be exchanges to:
Streamside Orvis
300 E Front Street, Suite 101
Traverse City, Michigan 49684
Need to return an item for a refund? It’s easy, fast, and simple! You ship back your items and:
Note: The following process is intended for large furniture and oversized items only. If you’re needing to return merchandise that is not furniture or not oversized merchandise, use our standard return procedure (above).
Orvis will accept large furniture/oversized returns for merchandise that is not damaged or defective and refund your money on any purchase that isn’t 100% satisfactory. If the returned merchandise is not damaged or defective, then all original shipping/handling charges and surcharges on your order are non-refundable. A refund will be given for the full price of the merchandise less any shipping/handling surcharges for the item being returned. To initiate an oversized item return, contactStreamside Orvis by calling (231) 933-9300.
Return all items to:
Streamside Orvis
300 E Front Street, Suite 101
Traverse City, Michigan 49684
Gift Cards cannot be returned for cash.